Technical Support Analyst (Engineer)

About the role

We are looking for a Technical Support Analyst who will provide first‑line IT services to internal users, ensuring issues are resolved within agreed service levels while upholding company values.

Key responsibilities

• Provide 1st line support via service desk, phone, email or on‑site for workstations, printers, mobile, audio‑visual and office equipment.
• Troubleshoot and resolve hardware, software and network incidents, monitor production batches and endpoint vulnerabilities.
• Maintain hardware and software inventory records and create documentation, SOPs and system administration guides.
• Generate regular status reports and updates for management and facilitate problem‑solving discussions across teams.
• Assist senior technical staff with complex installations and support tasks as needed.

Required profile

• Bachelor’s degree or technical degree in Computer Science, IT or related field (or equivalent technical courses).
• 2–5 years of experience in server, desktop and help‑desk support.
• Advanced written and spoken English.
• Professional attitude, strong organizational skills and ability to work collaboratively.

Required skills

• Microsoft 365 environment.
• ITIL knowledge.
• MCSE certification (preferred).
• Experience with service‑desk and monitoring tools.