Team Lead Procurement Operations

About the role

The Procurement Operations Team Lead will supervise and coordinate the daily activities of the Procurement Operations team, ensuring consistent execution of procurement policies, supplier onboarding, purchase requisition reviews, spot‑buy activities, compliance controls and support services for internal stakeholders and suppliers.

Key responsibilities

• Lead, coach, and support Procurement Operations Analysts in daily responsibilities.
• Assign and prioritize workloads to meet established service levels.
• Monitor team productivity, quality, response times and overall operational performance.
• Provide regular feedback, coaching, training and development support.
• Support onboarding and knowledge transfer for new employees.
• Promote a collaborative, inclusive, accountable and customer‑focused team environment.
• Serve as the primary escalation point for complex operational issues, purchase requisitions, policy exceptions and supplier concerns.
• Escalate significant risks, compliance issues or service disruptions to Procurement leadership.
• Oversee quality review of purchase requisitions to ensure compliance with policies, documentation, preferred‑supplier strategies and business processes.
• Provide senior‑level review and resolution for requisitions requiring additional analysis.
• Coordinate and monitor supplier onboarding activities with internal stakeholders.
• Support Category Managers in maintaining supplier relationships and resolving operational issues.
• Oversee spot‑buy activities and identify opportunities to generate savings.

Required profile

• Proven experience supervising a procurement operations team.
• Strong knowledge of procurement policies, preferred‑supplier strategies and compliance controls.
• Ability to monitor performance metrics and drive process improvements.
• Excellent communication, coaching and stakeholder‑management skills.
• Experience collaborating with Category Managers, Finance, Accounts Payable and external suppliers.

Required skills