Service Team Lead – Quality & Compliance

About the role

The Service Team Lead I (QC) joins Uber’s Community Operations organization, which delivers world‑class support to riders, drivers, eaters and couriers. In this role you will empower agents, coach them toward excellence, and help shape the next generation of leaders within Uber’s global support network.

Key responsibilities

• Manage team performance and drive results.
• Lead, coach, mentor, and motivate employees.
• Partner with the Recruiting team on hiring.
• Provide functional expertise and act as a subject‑matter expert.
• Address and resolve escalations.
• Maintain stakeholder relationships.
• Drive accountability on policies and guidelines.
• Support project work and process improvements.
• Oversee audits or investigations and make recommendations.
• Manage data and root‑cause analysis, recommending corrective and preventive measures.
• Present trends, insights, defects, and improvements to business leaders.

Required profile

• Exceptional written and verbal communication skills.
• Results‑orientation and motivational ability.
• Strong leadership, administrative and coaching capabilities.
• Optimistic, positive “Can‑Do” attitude.

Required skills

What we offer

• Potential bonuses, equity and a comprehensive benefits package.
• Opportunities to influence Uber’s global support strategy.
• Collaborative office environment with flexibility for hybrid work where approved.