Senior Workplace Service Coordinator

About the role

We are looking for a Senior Workplace Service Coordinator to lead the day‑to‑day operations of our Belen, Costa Rica office. The role ensures that facilities, office services, security and employee experience run smoothly, supporting the company’s mission to deliver responsible AI‑powered applications.

Key responsibilities

• Manage facilities and office services, including building systems, cleaning, equipment contracts, and office supplies.
• Coordinate transport and parking access, as well as ad‑hoc transportation needs.
• Oversee reception, access control, badging and ensure office security compliance.
• Handle mail and courier management.
• Plan and coordinate meetings, trainings, and maintain conference areas.
• Organise office moves, furniture installations, signage, branding and painting projects.
• Schedule repairs and maintenance, engaging vendors and property management.
• Manage food and beverage services such as catering, vending, coffee machines and water dispensers.
• Support internal events, ensuring they follow company guidelines.
• Promote sustainability by identifying eco‑friendly alternatives and supporting related programs.
• Develop, implement and manage health and safety initiatives in partnership with occupational health.
• Introduce innovative ideas to improve processes and solutions.
• Deliver exceptional customer and colleague experiences and collaborate with other support groups.
• Ensure Costa Rica office projects are executed on plan, aligned with business unit expectations and service level agreements.
• Assist the leadership team and cross‑functional partners to drive workplace initiatives and special projects.

Required profile

• Senior‑level experience in facilities, workplace services or office management.
• Proven ability to manage multiple vendors, contracts and service agreements.
• Experience coordinating office moves, space planning and office improvements.
• Knowledge of health, safety and sustainability best practices.
• Strong communication and collaboration skills across cross‑functional teams.
• Willingness to work onsite in Belen, Costa Rica.

Required skills