Senior Travel Consultant (ERM)

About the role

The Senior Travel Consultant, ERM is the primary point of contact for business customers, handling travel requests across multiple channels and providing expert consultation and up‑selling. You will work independently within a global, multi‑regional setup while also supporting team members and stepping into project roles as needed.

Key responsibilities

• Use BCD Travel tools and systems to process requests accurately and efficiently.
• Anticipate and address potential challenges for customers, providing proactive assistance.
• Review operational processes and commercial relationships, suggesting improvements.
• Perform quality and error management, and contribute to assigned projects.
• Meet individual and team performance goals.

Required profile

• Proven experience in ERM, marine, offshore, or crew travel environments.
• Hands‑on expertise managing crew movements, rotations, and disruption handling.
• Strong attention to detail and ability to perform under pressure in a 24/7 service environment.
• Demonstrated ability to collaborate effectively across global, multi‑regional operations.
• Advanced proficiency with the GDS Amadeus and solid knowledge of travel industry policies and procedures.

What we offer

• Flexible working hours with remote and hybrid options, including up to 60 days of work‑from‑anywhere per year.
• Opportunities to grow your skillset and career in a leading travel‑technology company.
• Generous vacation days and a fair compensation package that includes wellbeing tools.
• Travel industry professional perks and discounts.
• An inclusive environment that celebrates diversity.