Senior Manager, Investigations Operations

About the role

The Senior Manager, Investigations Operations leads and coordinates investigation functions across World Vision’s global partnership, ensuring high‑quality, consistent investigations that protect the organization’s reputation and ministry.

Key responsibilities

• Develop and maintain streamlined investigation tools, protocols, and operational guidelines for all investigators.
• Provide matrix leadership for 7 Regional Investigative Specialists and oversee regional oversight committees.
• Lead and perform high‑level complex investigations as requested by senior leadership.
• Manage training programmes (WITP, Knowledge Check) in English, Spanish and French and maintain the investigators’ competency registry.
• Coordinate investigations dashboards, SharePoint site content, and monthly operations meetings.

Required profile

• Bachelor’s degree or equivalent higher education.
• 8‑10 years’ experience leading internal workplace investigations in a large international NGO.
• Formal professional training or internationally recognised certification in fraud or workplace investigations.
• Strong analytical, written and verbal communication skills.
• Proven ability to build relationships and work with senior leaders in a dispersed, virtual environment.

Required skills

• Experience developing and delivering investigator training programmes.
• Ability to translate complex technical concepts for a broad international audience.
• Strong investigative skills, including acting as lead investigator when needed.