Senior Customer Success Manager – Security Solutions

About the role

The Senior Customer Success Manager will act as the primary liaison between customers and ServiceNow’s cross‑functional teams, ensuring successful adoption and security outcomes for Armis/Veza solutions.

Key responsibilities

• Own a portfolio of customers post‑sale, developing and executing success plans aligned with their security objectives.
• Guide customers through deployment, configuration, and adoption to enable independent platform operation.
• Identify and mitigate risks early, collaborating with specialists when deeper expertise is needed.
• Partner with Sales on renewal readiness and uncover growth opportunities.
• Design scalable programs, reusable playbooks, templates, and AI workflows for the broader team.

Required profile

• Bachelor's degree in Computer Science, Information Systems or related field, or relevant certifications.
• 8+ years in Customer Success, Technical Account Management, or similar customer‑facing technical roles.
• 8+ years in network engineering, architecture, support or design.
• 5+ years in service delivery or technical account management in post‑sales or pre‑sales environments.
• 3+ years in IT, security, healthcare technology or similar sectors.

Required skills

• CISSP, Security+, CEH certifications.
• Hands‑on experience with AI tools.
• Deep knowledge of network protocols across OT/ICS, biomedical and traditional IT infrastructures.
• Experience securing IT, IoT or healthcare systems.