Senior Customer Service Representative (French)

About the role

Thermo Fisher Scientific is seeking a Senior Customer Service Representative fluent in French to join its office team. In this role you will support customers throughout the order lifecycle, handling administration, quotations, order processing and master‑data maintenance while ensuring high accuracy and professionalism.

Key responsibilities

• Manage end‑to‑end order processing and respond to customer inquiries.
• Prepare, follow up and track quotations.
• Maintain and update customer master data with a focus on data integrity.
• Resolve complex issues and handle escalations in a timely manner.
• Collaborate with Sales, Supply Chain, Finance and Logistics to meet service level agreements.
• Support continuous‑improvement projects and cross‑training activities.

Required profile

• Minimum 2 years of customer service experience in a shared‑service, multinational or corporate environment.
• Bachelor’s degree in Business Administration, Science or a related field preferred.
• Intermediate‑to‑advanced proficiency in French and advanced proficiency in English.
• Strong analytical mindset, high attention to detail and ability to work under pressure.

Required skills

• Microsoft Excel, Outlook and Word.
• Experience with ERP systems.
• Experience with CRM platforms.

What we offer

• Opportunities for professional development within a global scientific company.
• Collaborative, multicultural work environment.