Seasonal Back Office Specialist – Heredia (On‑Site)

About the role

We are looking for a Seasonal Back Office Specialist to join our Heredia office. You will provide on‑site customer support, handling orders, shipping, warranty issues and technical troubleshooting across chat and phone channels.

Key responsibilities

• Resolve customer inquiries related to purchases, orders, shipping and warranties with accuracy.
• Provide step‑by‑step technical assistance for software, hardware and connectivity issues.
• Deliver premium service through both chat and phone interactions, ensuring a high level of customer satisfaction.
• Document cases in CRM and knowledge‑base tools, and collaborate with cross‑functional teams.
• Advocate for the customer’s voice and relay feedback to improve processes.

Required profile

• Fluent verbal and written English (B2+ / 85%).
• High school diploma or equivalent.
• 18 years of age or older.
• Ability to work any schedule, including weekdays and weekends.
• Proven experience in live customer service via chat and/or phone.
• Adaptability to changing policies and guidelines.
• Strong communication skills and ability to convey technical information clearly.

Required skills

What we offer

• Medical services
• Educational reimbursement
• Cafeteria and free parking
• Performance bonuses
• ASO Foundever benefits