Sales Development Representative I

About the role

Sumo Logic helps security and cloud operations teams turn data into action with AI-powered SIEM and log analytics. As a Sales Development Representative (SDR), you connect with security and cloud operations leaders to understand what slows their teams down and show how Sumo Logic can help, then hand qualified opportunities to account executives. The role is hybrid, based in San José, Costa Rica, with three days a week in the office.

Key responsibilities

• Write concise outreach and run outbound campaigns across email, phone, LinkedIn and events (80% outbound, 20% inbound)
• Research target accounts and identify contacts in security, IT and cloud operations, tailoring messages to personas such as CISO, SOC analyst, SRE or cloud engineer
• Hold discovery calls and present Sumo Logic's value in plain language
• Qualify inbound leads and book meetings, then hand off documented opportunities to account executives
• Record every activity in Salesforce and sales engagement tools
• Work with account executives, marketing and sales engineers on account plans and campaigns, and share buyer insights to improve messaging

Required profile

• 0-2 years in sales, customer-facing or business development roles; related experience such as retail, hospitality, military or support roles counts
• Ability to write clear outreach and hold a good phone conversation
• Curiosity about security, cloud and data; a base level of technical knowledge is preferred
• Resilience, willingness to take coaching, organization and discipline to follow a process
• Preferred: familiarity with SIEM, observability or cybersecurity concepts, and prior B2B SaaS experience

Required skills

• CRM and sales tools (Salesforce, Outreach, Salesloft, ZoomInfo or similar)
• Outbound prospecting and lead qualification

What we offer

• Structured onboarding on the platform, buyers and security fundamentals
• Weekly coaching, call reviews and a clear promotion path (typically SDR to senior SDR or team lead, then account executive in 12-18 months)
• Access to Sumo Logic training and certifications