Remote Customer Support Specialist (Shopify)

About the role

Deadlast is looking for a reliable, detail-oriented Customer Support Specialist to support its customer communications and day-to-day operations. The role is primarily email-based, covering order inquiries and data entry, with Shopify experience a plus. It may expand to include SMS support as business needs evolve; phone support is not required. The schedule is 7:00 AM to 3:00 PM Mountain Time, full-time preferred.

Key responsibilities

• Respond to customer inquiries by email in a timely, professional way and follow up on unresolved ones, escalating complex issues when needed
• Help customers with order status, shipping, products and other routine questions
• Review order details and customer information in Shopify or related systems, flagging discrepancies and maintaining accurate records
• Enter, update and verify information in internal systems and spreadsheets, keeping organized records of inquiries and resolutions
• Follow established support procedures, identify recurring issues and share patterns with the team
• Maintain organized support notes and adapt to new tools and processes as the business grows

Required profile

• Strong written English and excellent attention to detail
• Good organization, time management and ability to handle several requests at once
• Professional customer service, problem-solving and independent work with minimal supervision
• Reliable internet connection, suitable computer and quiet workspace
• Nice to have: previous customer support experience, hands-on Shopify experience, ecommerce support background, familiarity with help desk platforms, spreadsheets and SMS support

What we offer

• Pay of $5-$7 per hour, or $800-$1,120 per month depending on strength in Shopify expertise
• Remote work from anywhere, with a global team
• Growth opportunities within the company