Real Estate Administrative Assistant

About the role

We are a fast‑growing real‑estate media agency helping agents market and sell properties through professional photography, video, drone, floor plans, and other listing media. We are looking for a highly responsive, detail‑oriented Client Experience & Operations Coordinator to become the central point of communication between our clients, photographers, editors, and internal team.

Key responsibilities

• Respond promptly to client calls, texts, emails, and support requests, ensuring fast and professional communication.
• Schedule and coordinate photography, video, drone, floor‑plan, and other media appointments, optimizing the schedule for efficiency.
• Confirm property details, access instructions, service selections, deadlines, and special requests.
• Communicate clearly with photographers, editors, and clients throughout each project, troubleshooting scheduling conflicts, weather issues, access problems, missed expectations, and delivery concerns.
• Track every open issue until it is fully resolved, review orders for accuracy before fulfillment, and coordinate revisions, re‑edits, reshoots, and client requests.

Required profile

• Excellent English, both written and spoken, with strong responsiveness and reliability.
• Strong problem‑solving ability, sound judgment, and exceptional attention to detail.
• Calm under pressure, organized, proactive, and comfortable managing multiple priorities.
• Ability to take ownership, learn software and standard operating procedures quickly, and make decisions without constant supervision.