Quality Project Manager, Global Shared Services - Quality, Content & Learning

About the role

Prime Video's Quality, Content & Learning team leads quality management across Global Shared Services, aiming to deliver defect-free creative marketing assets, campaigns and placements at scale. As Quality Project Manager (QPM) Specialist, you will oversee the end-to-end quality assurance program for digital publishing campaigns, establishing and maintaining quality control systems from campaign creation and asset development to final deployment.

Key responsibilities

• Manage straightforward QA projects for existing programs and quality initiatives across the team.
• Run quality assurance audits and sampling within established frameworks and ensure compliance with quality standards.
• Track and report project metrics such as Internal QA Score, External QA Score and QC Sampling Rate.
• Collaborate with peers to align quality, manage project dependencies and coordinate across teams.
• Create and maintain SOPs, documentation and quality resources, and share process improvements.
• Identify risks and roadblocks and escalate them promptly to the right owners.
• Support existing QA frameworks per line of business, including sampling strategies, tech configuration, feature verification and compliance checks.
• Communicate project status clearly and present quality performance to managers and partners, up to directors.
• Document quality issues, contribute to root cause analyses and quality reporting, and learn to write WBR/MBR content and project narratives.
• May train new team members and support knowledge sharing.

Required profile

• 2+ years of program or project management experience.
• Bachelor's degree or equivalent; fluent English.
• Experience executing QA processes and audits, and understanding of digital asset management and publishing workflows.
• Experience with project management tools and methodologies (DMAIC, Agile, Waterfall or hybrid).
• Preferred: marketing, campaign management or digital publishing experience, and familiarity with Six Sigma, Lean or similar.

Required skills

• Strong analytical and problem-solving skills, using data to support decisions.
• Creating and maintaining process documentation, including SOPs and quality procedures.
• Preferred: data analytics and quality reporting, quality dashboards, digital advertising platforms, and training new team members.