Project Tech Developer - Design & Construction

About the role

JLL is hiring a Project Tech Developer for its Design & Construction (D&C) Project Controls Program. The developer is the technical backbone of the Project Intake platform, owning the full product lifecycle: maintaining platform stability, resolving customer-reported issues, and delivering feature upgrades. The role sits at the intersection of software engineering, customer support and product delivery, serving AMER, EMEA and APAC regions.

Key responsibilities

• Serve as technical point of contact for customer complaints and bugs, triage and fix defects, and track issues in a ticketing system (SIM or equivalent) within SLAs
• Own the product backlog, design, develop, test and deploy features, and integrate the platform with downstream systems via APIs
• Maintain platform stability, security, deployments, CI/CD pipelines, code reviews, documentation and disaster recovery procedures
• Communicate changes to customers and stakeholders, and build dashboards (QuickSight or similar) showing intake KPIs and workload by region
• Analyze intake data across project types, improve data quality, and use AI tools (Amazon Q, Amazon Quick Suite, internal ML/NLP) to automate triage, classification and routing
• Optimize intake workflows, scoring models and routing criteria, and contribute to SLAs and performance benchmarks

Required profile

• 4-6 years of experience in software development, platform engineering or technical product management in corporate real estate, facilities management, design & construction or professional services
• Proven track record of turning customer feedback into product improvements and improving data quality
• Experience building dashboards and reports that drive operational decisions
• Customer-first, ownership mindset, adaptable to ambiguity in a fast-paced environment

Required skills

• Programming in one or more languages (Python, JavaScript/TypeScript, Java) with web apps, API design and SQL/NoSQL databases
• Ticketing systems such as SIM, Jira, ServiceNow or equivalent
• Dashboards and reporting with QuickSight, Tableau, Power BI or similar
• Knowledge of Amazon BI tools and internal NLP/ML platforms strongly preferred