Programmatic Advertising Specialist, Advertising Support

About the role

The Support Products & Services (SP&S) team is looking for a solutions-oriented, customer-obsessed Programmatic Advertising Specialist to help advertisers troubleshoot and optimize self-service display, video and audio campaigns within the Amazon Demand Side Platform (ADSP). You will give technical support and strategic advice on campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account questions.

Key responsibilities

• Answer live chat and email questions quickly and accurately, helping advertisers troubleshoot campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers.
• Analyze campaign data, run optimization analysis and performance reporting, and recommend improvements based on industry best practices.
• Support onboarding, explain new features and advise on product usage for advertisers who use the contact-us channel.
• Use analytics and attribution tools to interpret data with advertisers and find root causes and improvement opportunities.
• Work with campaign planners, creative teams and analysts to ensure comprehensive support.
• Monitor industry trends and share strategic input on programmatic best practices.
• Handle escalations, including complex DSP configuration issues and problems affecting many advertisers, and surface them to leadership.
• Help customers with beta participation questions, collect feedback and work with program partners on product gaps.
• Suggest updates to support documentation and escalate them to the content specialist.

Required profile

• Bachelor's degree in marketing, communications, advertising or equivalent experience.
• Experience providing client services, customer support or working with external stakeholders.
• At least 1 year of hands-on experience managing campaigns in programmatic platforms such as DV360, The Trade Desk or similar DSPs.
• 2+ years of digital marketing experience focused on campaign management and optimization in online advertising or e-commerce.
• Excellent verbal and written English, able to explain technical concepts clearly to advertisers and agencies.

Required skills

• Analytics, attribution and reporting tools (Google Analytics, Adobe Analytics, attribution platforms, data visualization tools).
• Preferred: 1+ year of hands-on Amazon DSP experience and certifications such as Google Analytics 4 or Adobe Analytics.