Program Coordinator, Commute

About the role

The Program Coordinator, Commute is responsible for the day‑to‑day delivery of Amazon's employee commute experience. You will be the first point of contact for employees seeking assistance across parking, shuttles, rideshare, transit, carpool, bike and walk options, ensuring smooth operations and high‑quality service.

Key responsibilities

• Provide friendly, timely customer service for all commute‑related inquiries.
• Manage and resolve support tickets, monitor SLA compliance, and maintain accurate documentation.
• Use digital platforms to handle parking assignments, waitlists, permit requests, shuttle routes and real‑time operations.
• Distribute transportation passes, car‑pool permits, bus schedules and other commute materials.
• Monitor real‑time shuttle challenges and coordinate with vendors to ensure seamless rider experiences.
• Conduct virtual information sessions, presentations and Q&A events to promote commute benefits.
• Create and maintain program documentation, policy documents, email templates, logs and service records.
• Track program KPIs, report commuter behavior and performance using SmartSheet and Excel.
• Audit internal systems for data consistency and recommend process improvements.
• Support onboarding and training of new team members and coordinate vendor communications.

Required profile

• High school diploma or GED.
• 1–3 years of customer service experience.
• Familiarity with ticketing systems and digital platforms.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational and time‑management abilities.
• Ability to work independently, handle high email volume and adapt priorities in a fast‑paced environment.

Required skills

• Ticketing systems
• Digital platforms for commute management
• Microsoft Office (Word, Excel, Outlook)
• SmartSheet