Product Complaint Investigator II

About the role

Boston Scientific is seeking a Product Complaint Investigator II to lead investigations of product complaints across multiple medical device lines. The role involves detailed product analysis, laboratory testing, and thorough documentation to ensure compliance with quality and regulatory standards.

Key responsibilities

• Perform product complaint investigations including decontamination, analysis, testing, and technical documentation.
• Execute investigations for multiple product lines, covering moderate to high‑complexity devices.
• Prepare SEFs with guidance from senior engineering staff as needed.
• Conduct product analysis using measurement tools such as calipers, micrometers, and digital multimeters, comparing findings to specifications.
• Support simple NPD activities through complaint retain analysis and data collection.
• Maintain compliance with quality systems, procedures, and regulatory requirements.
• Contribute technical feedback to updates of work instructions and SOPs.
• Participate in cross‑functional meetings and appropriately escalate out‑of‑spec findings or test failures.
• Support continuous‑improvement initiatives and VIP contributions.
• Train and support junior technicians and new team members.
• Manage laboratory operational tasks, including supply tracking and equipment ownership.
• Deliver assigned project milestones on schedule.

Required profile

• Technical degree or partially completed bachelor's program (30 %–60 % of curriculum).
• Minimum of 2 years relevant experience in product complaint investigation or a regulated environment.
• English proficiency at B2–B2+ level.
• Strong technical writing and documentation abilities.

Required skills

• Use of calipers for dimensional measurement.
• Use of micrometers for precise sizing.
• Use of digital multimeters for electrical testing.

What we offer

• Hybrid work model combining remote and onsite activities.
• Opportunity to collaborate with cross‑functional teams in a leading medical‑device company.
• Professional development and training opportunities.