Product Complaint Investigator I

About the role

The Junior Complaint Investigator supports Boston Scientific by conducting product complaint investigations to ensure compliance with regulatory standards and internal quality procedures. Working in a hybrid environment, the role blends hands‑on laboratory analysis with detailed documentation and continuous‑improvement activities.

Key responsibilities

• Execute product complaint investigations, including analysis, measurement, and documentation, following established procedures.
• Perform product measurements using calipers, micrometers, and digital multimeters.
• Maintain accurate technical records in the designated systems.
• Ensure adherence to quality systems, regulatory requirements, and corporate standards.
• Maintain laboratory equipment and verify documentation integrity.
• Escalate non‑standard or unusual issues to senior staff.
• Participate in continuous‑improvement initiatives and assigned projects.

Required profile

• Technical diploma in Electronics, Mechanical, Production, Quality or a related field.
• Minimum English proficiency of 70%.
• Basic knowledge of complaint investigation processes and problem‑solving techniques.
• Ability to accurately document technical information.
• Experience in regulated industries (medical devices, pharma) is a plus.
• Familiarity with quality systems, compliance requirements, and statistical or analytical methods is desirable.

Required skills

• Use of measurement tools: calipers, micrometers, digital multimeters.
• Understanding of quality system documentation.
• Basic statistical or analytical methods.