Product Complaint Investigator I – 12‑Month Temp Role

About the role

The Product Complaint Investigator I conducts investigations of product complaints through analysis, laboratory testing, and documentation. This 12‑month temporary position supports multiple product lines and collaborates with cross‑functional teams to identify potential product‑related issues.

Key responsibilities

• Perform product complaint investigations, including decontamination, analysis, testing, and technical documentation.
• Analyze products using measurement tools such as calipers, micrometers and digital multimeters, comparing results to specifications.
• Support simple new product development activities through complaint analysis and data collection.
• Maintain compliance with quality systems, procedures and regulatory requirements.
• Participate in cross‑functional meetings and appropriately escalate out‑of‑spec findings.
• Contribute to continuous‑improvement initiatives and manage laboratory operational tasks such as supply tracking and equipment ownership.
• Deliver assigned project milestones on schedule.

Required profile

• Technical degree or at least 30 % completion of a Bachelor’s program.
• English proficiency at B2–B2+ level.
• Strong technical writing and documentation abilities.

Required skills

• Use of laboratory measurement tools (calipers, micrometers, digital multimeters).
• Technical writing and documentation.
• Knowledge of quality systems and regulatory requirements.

What we offer

• Hybrid work model combining remote work and onsite presence.