Partner Operations Manager I

About the role

The Partner Operations Manager I supports daily operational and post‑sales activities for customers and partners, ensuring a smooth experience throughout the order lifecycle.

Key responsibilities

• Process customer orders accurately and efficiently.
• Provide post‑sales support, shipping updates and order status information.
• Handle license resend requests, returns, warranty and product‑related service requests.
• Coordinate with vendors and internal teams to resolve customer issues.
• Maintain accurate records in company systems and vendor platforms.

Required profile

• Advanced English proficiency, both written and spoken.
• Strong written and verbal communication skills.
• Attention to detail and ability to manage multiple tasks in a fast‑paced environment.
• 0‑2 years of experience in customer service, operations or order processing (preferred but not required).

Required skills

• Proficiency with Microsoft Office tools: Outlook, Teams, Word and Excel.

What we offer

• Elective benefits tailored to the country.
• Career development programs, leadership training and on‑demand courses.
• Well‑being initiatives covering financial, physical and mental health.
• Diversity, equity and inclusion programs and community involvement opportunities.