OTC Customer Support Analyst

About the role

The OTC Customer Support Analyst will support the Accounts Receivable and Order Processing functions, handling cash collections, dunning, query resolution and reporting while delivering a customer‑centric experience.

Key responsibilities

• Manage tasks within AR and Order Processing, including cash collections, dunning, query resolution and reporting.
• Analyze collections portfolios and respond to internal and external customer inquiries via phone, email and letter.
• Assist in resolving customer claims by coordinating with Sales and Sales Operations.
• Maintain accurate customer master records in compliance with internal controls and SOX policies.
• Participate in AR/OP projects, UAT and system testing across EMEA, APJ and US.
• Support month‑end close activities, including reconciliations and other tasks.

Required profile

• Strong knowledge of order processing and accounts receivable processes, cash collection strategies and credit policies.
• Excellent task prioritization, organizational skills and ability to meet deadlines in a fast‑paced environment.
• Detail‑oriented, deadline‑driven and able to work independently and collaboratively.
• Effective communication skills for interacting with all levels of customer organizations.

Required skills

• Proficiency in Microsoft Office.