OPS Technical Director

About the role

The Director of Integrations & Solutions drives the strategic execution, operational scaling and quality assurance of the client onboarding and data systems ecosystem. Leading a team of Implementation Managers who direct frontline specialists, the role bridges tactical delivery with executive strategy, overseeing client lifecycle frameworks, setting global service standards and partnering cross-functionally to ensure seamless service activation and long-term data integrity.

Key responsibilities

• Lead, coach and mentor a team of frontline Implementation Managers, fostering leadership capability, team engagement and career progression.
• Build, standardize and scale end-to-end client activation frameworks for high-quality, predictable onboarding.
• Establish and oversee department-wide SLAs, KPIs and metrics such as Time-to-Implement, Activation Speed, CSAT and Data Quality.
• Drive data reliability and usability, analyzing support and integration trends to advocate for system enhancements.
• Oversee resource allocation, capacity modeling and team structure across multiple pods and time zones to support revenue targets.

Required profile

• Bachelor's degree in a relevant field.
• 8+ years in technical onboarding, client integrations or account management, including 2+ years managing people managers or leading multi-tiered teams.
• Proven track record of scaling implementation or customer-facing operations and establishing SLAs/KPIs.
• Strong strategic thinking, stakeholder management with executives, and analytical ability to turn operational data into process improvements.

What could set you apart

• Managing geographically dispersed teams across U.S. and global time zones.
• Turning complex metrics into executive dashboards, project plans and strategic proposals.
• Leading teams through rapid growth, organizational shifts or technical modernization.
• Understanding of data architecture, API integrations and enterprise software ecosystems.