Onboarding Success Manager, Amazon Autos

About the role

Amazon Autos is looking for an Onboarding Success Manager to bring new dealerships onto its marketplace, guiding them from contract signing through their first live transactions. The manager acts as the primary point of contact for new dealer partners, project-managing them through implementation, setup, configuration and launch while working cross-functionally with internal teams and directly with dealer personnel. The role is based in the office, with occasional onsite visits to dealers across metro locations.

Key responsibilities

• Own the end-to-end onboarding process for new dealerships, covering implementation, setup, configuration, integration and launch.
• Serve as the main contact for dealers during onboarding, building trust and keeping timelines on track by resolving blockers quickly.
• Partner with internal teams such as Business Development, Account Management, Seller Experience, Product and Program Management to align on milestones and resolve issues at the root cause.
• Identify gaps and inefficiencies and develop scalable solutions, including updated SOPs, tooling improvements and training materials.
• Track and report on onboarding KPIs such as time-to-launch, completion rates and blocker trends.

Required profile

• Bachelor's degree in Business, Marketing, Communications or a related field.
• 5+ years of experience in account management, sales, business development or client success.
• Experience managing a portfolio of accounts and building relationships with senior-level stakeholders (GM/VP level).
• Strong analytical skills and excellent verbal and written communication, including presenting to diverse audiences.
• Ability to manage escalations and resolve complex account issues in a fast-paced environment.

Preferred qualifications

• MBA or advanced degree; 7+ years in account management, sales or seller/partner success in a technology or marketplace environment.
• Experience in the automotive industry, dealership operations or marketplace/e-commerce platforms.
• Familiarity with CRM tools, business intelligence platforms and performance analytics dashboards.
• Experience in a start-up or early-stage business environment.