Learning Operations & Content Specialist

About the role

Amazon Shipping is building a commercial organization that gives businesses access to Amazon's transportation and delivery network. It is looking for a Learning & Development Specialist to join the team of L&D program owners who run its U.S. Commercial learning programs, including new-hire onboarding, continuous learning (Everboarding), sales training and negotiation, and operations and network education. The role owns the shared learning operations, platforms and content maintenance that every program depends on, partnering with program owners so they can focus on designing and scaling their programs.

Key responsibilities

• Own shared learning operations across L&D programs and act as the operational partner to program owners for onboarding, Everboarding, sales training and other programs.
• Set up intake, milestones and success metrics for the work you own, and deliver against program goals.
• Build supporting learning assets with program owners: e-learning modules, presentations, facilitator guides, job aids, knowledge checks and reinforcement materials, using adult learning principles.
• Manage day-to-day learning platform operations in Highspot and other platforms, including publishing, tagging, version control, learning paths, assignments, completion tracking and training logistics.
• Facilitate virtual sessions for small learner groups when needed, maintain content quality and measure engagement.
• Keep a central inventory of learning assets, flag outdated or duplicate content, and build reports and dashboards on participation, completion and engagement.
• Simplify and scale content creation by improving workflows, templates and quality checks, taking part in QA and user-acceptance testing, and using approved generative AI tools and automation.
• Prioritize work across competing requests, spot risks early, make trade-offs, clear blockers and escalate when needed.
• Provide status updates, help mentor teammates and support hiring.

Required profile

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering or a related field.
• 4+ years of experience in learning design, learning science, instructional design, educational psychology or a similar field.
• Experience developing or delivering training programs across multiple sites or regions, or experience with Learning Management Systems (LMS).
• English proficiency required.

Required skills

• Microsoft Office tools (Word, Excel, Outlook, OneNote) or general computer skills including MS Office (Word, Excel, PowerPoint)
• Preferred: eLearning tools such as Articulate Storyline, Rise, Camtasia, Adobe Creative Cloud, Vyond and Captivate
• Preferred: experience with sales enablement platforms, data analysis and reporting, and AI systems