Junior IT Techbar Technician

About the role

Equifax is hiring a Junior IT Techbar Technician for its Share Service Center in Costa Rica. The role provides Level 1 and Level 2 end-user software and hardware support, including in-person walk-up support at the TechBar, AV and conference room maintenance, and coordination with hardware and software vendors. It is a full-time position in the Tech Engineering and Service Ops function.

Key responsibilities

• Provide Level 1 and Level 2 end-user software and hardware support and document requests, incidents and user queries.
• Give basic training and operational services to end users, and configure, operate and maintain end-user hardware, operating systems and software.
• Manage live interactions at the physical TechBar, resolving hardware, software and operational issues for local employees and keeping case records.
• Provide Level 2 troubleshooting for conference room setups, audio/visual gear and meeting room technology.
• Handle provisioning and delivery of laptops, mobile devices and accessories within SLAs, and act as the local contact for external vendors such as HP, Dell and Xerox.
• Proactively identify and complete projects that add value to the department and its customers.

Required profile

• Associate's degree in a relevant field or equivalent experience.
• 0-6 months of experience analysing, troubleshooting and resolving hardware/software and audio/visual issues and site-wide incidents.
• Minimum B2 level of written and spoken English.
• Ability to work with team members and other departments, and to identify and resolve advanced site-wide incidents.