Jira Technician (On‑site)

Map Soluciones · Alajuela

Onsite 🇬🇧 English

Jira Administration Agile Methodologies Technical Support User Training Troubleshooting

Descripcion del puesto

About the role

Map Soluciones is looking for a dedicated Jira Technician to join its team in Alajuela. This full‑time, on‑site position focuses on managing and optimizing Jira environments to support the company’s project delivery.

Key responsibilities

Administer and configure Jira projects, boards, and workflows.
Optimize Jira settings to improve efficiency and alignment with Agile processes.
Provide technical support and troubleshoot Jira‑related issues for end users.
Deliver user training and documentation on Jira best practices.
Collaborate with development and product teams to ensure seamless integration of Jira with other tools.

Required profile

Proven experience in Jira administration and configuration.
Hands‑on experience managing Jira projects and customizing workflows.
Strong technical support and troubleshooting abilities.
Good understanding of Agile methodologies.
Relevant certifications in Jira or project management are a plus.

Required skills

Jira Administration
Jira Configuration
Workflow Management
Agile Methodologies
Technical Support
User Training
Troubleshooting

Questions fréquentes

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Map Soluciones

Alajuela

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