IT Support Specialist II – Client‑Facing MacOS

About the role

We're looking for an experienced IT Support Specialist II who combines strong technical expertise with exceptional customer service. You will be the primary point of contact for startup clients, supporting employees in a modern, cloud‑first environment.

Key responsibilities

• Provide Tier 2 support for macOS devices, Google Workspace, SaaS applications, networks and endpoint management platforms.
• Support employee onboarding, including device provisioning, account creation, MDM enrollment and laptop logistics.
• Partner with Tier 1 and Tier 3 teams, manage incidents, document solutions and contribute to SOPs and knowledge bases.
• Serve as trusted technical advisor, communicate with users via phone, email, chat and video, and own client communications throughout resolution.

Required profile

• 5 years of IT support experience, preferably in a Managed Service Provider environment.
• Strong hands‑on experience with Apple/macOS, Google Workspace or Microsoft 365, and endpoint management (Jamf, Intune, etc.).
• Solid cybersecurity awareness and familiarity with tools such as Okta, SentinelOne, Cisco Umbrella.
• Excellent written and verbal communication skills with a customer‑focused mindset.

Required skills

• macOS
• Google Workspace
• Microsoft 365
• Jamf
• Intune
• Okta
• SentinelOne
• Cisco Umbrella
• Cisco Meraki
• VPN, firewalls, routing, wireless networking