Inside Sales Supervisor - Costa Rica

About the role

3M is hiring an Inside Sales Supervisor for its Business Services Operations Customer Engagement Solutions unit in Costa Rica. The role leads a work group with clearly defined roles within the sales function, supervising professional and support-level employees and reviewing and approving their results.

Key responsibilities

• Handle a variety of non-routine and difficult inquiries and direct leadership of the work group.
• Supervise employees in areas such as contract sales, field sales, inside sales, sales support, sales reporting, business intelligence, sales analytics, variable incentive compensation, agent commissions, customer master data, point of sale and charge backs, CRM, territory planning, forecasting, sales prospecting and sales rep issue resolution.
• Provide work direction to non-3M workers and coach the work group to improve sales and process effectiveness.
• Contribute to business, sales and marketing plans and programs, and supervise the development and implementation of functional project plans.
• Report to the supervisor or manager on key milestones and critical business initiatives.
• May continue to maintain accounts where appropriate.

Required profile

• Bachelor's degree generally required; Master's degree preferred.
• Minimum of 6-9 years of relevant experience normally required.
• In-depth knowledge of sales function theories and practices, the assigned area of responsibility, and 3M's structure, organization and business.
• Ability to communicate in written and spoken English.

Required skills

• Knowledge of computer programs and corporate systems relevant to the area of responsibility.
• Adapting techniques to different work conditions and solving complex problems proactively.

Working conditions

• On-site work at the GBS Costa Rica office in Belén, Heredia, with a flexible schedule; currently one day per week in the office, which may increase depending on business needs.
• No travel required, though occasional domestic or international travel may be needed; relocation assistance is not authorized.