Inside Account Representative

About the role

The Inside Account Representative plays a crucial role within the sales organization at Shyft Global Services‑TD SYNNEX, focusing on delivering results and exceptional customer service while managing a book of accounts and driving revenue and profitability.

Key responsibilities

• Learn and understand basic terminology and concepts associated with account management.
• Generate opportunities through outbound calling to assigned territory and new customer targets.
• Process sales orders, promotional requests, and quotes efficiently.
• Handle inbound and outbound sales calls to quote prices and place orders, meeting daily and quarterly targets.
• Address customer inquiries on pricing, availability, shipping or service issues, escalating when necessary.
• Maintain daily transactional engagement with customers and internal partners.
• Maintain detailed account profiles and identify opportunities for additional Shyft Global Services‑TD SYNNEX solutions.

Required profile

• Ability to build solid and effective working relationships.
• Strong organizational and time‑management skills, handling multiple accounts simultaneously.
• Capability to conduct business analysis, identify revenue opportunities and perform account planning.
• Excellent verbal and written communication in English and other local languages.
• Adaptability to change and high‑paced environment.
• Proficiency in relevant computer applications such as Microsoft Office Suite, spreadsheets and databases.
• Skillful negotiation and persuasive selling.
• Commitment to courteous and timely customer service.

Required skills

• Microsoft Office Suite
• Spreadsheets
• Databases

What we offer

• Elective benefits tailored to your country.
• Career growth through leadership and professional development programs.
• Personal well‑being initiatives covering financial, physical and mental health.
• Diversity, equity and inclusion programs and employee resource groups.
• Global networking and onboarding support.
• Opportunities to engage in community volunteering and sustainability initiatives.