Inside Account Manager

About the role

The Inside Account Manager is responsible for the daily contact with assigned accounts, driving revenue and margin growth for TD SYNNEX. Working proactively, the role develops and executes strategic, client‑specific solutions while collaborating with internal executives and supporting departments.

Key responsibilities

• Manage assigned accounts by evaluating product mix, profitability and making adjustments to meet TD SYNNEX profitability objectives.
• Identify and pursue opportunities to sell the full TD SYNNEX portfolio of products and services.
• Develop strategic business plans and present them to TD SYNNEX management.
• Provide regional direction and daily team guidance on KPI performance, company directives and vendor initiatives.
• Handle advanced inbound and outbound sales calls, quote prices, deliver product information and build customer relationships.
• Assist associates and representatives in resolving complex customer issues.
• Collaborate with resellers to secure optimal pricing and communicate vendor promotions.
• Represent TD SYNNEX professionally with business partners, customers and at partner events.
• Act as a change agent and subject‑matter expert for supporting departments.
• Perform additional duties as assigned and meet attendance and punctuality standards.

Required profile

• Seasoned professional with experience handling complex customer issues with minimal supervision.
• Strong interpersonal and collaborative abilities; capable of coaching and influencing others.
• Able to assimilate research data, analyze it and recommend appropriate actions.
• Diplomatic communication style and ability to work under stress and tight deadlines.
• Assertive, self‑confident and able to facilitate group interactions.
• Skilled at identifying needs, developing action plans and negotiating mutually beneficial outcomes.
• Proficient in preparing and analyzing reports and business correspondence.

Required skills