Inside Account Manager II

About the role

As an Inside Account Manager II you will be the primary strategic partner for B2B clients, driving revenue and margin growth through a consultative, relationship‑first approach. You will manage daily engagement, forecast portfolio growth and ensure high customer satisfaction.

Key responsibilities

• Act as trusted advisor for assigned accounts, conducting regular touchpoints and strategic business reviews.
• Execute customer strategies, including pricing analysis, freight contract feedback and project coordination.
• Identify, negotiate and close up‑selling and cross‑selling opportunities to meet revenue targets.
• Develop and maintain an accurate sales pipeline and forecast account growth.
• Maintain flawless CRM data hygiene, track account health and generate performance reports.
• Collaborate with Technical, Product, Customer Success and Marketing teams to deliver on client promises.
• Manage operational tasks such as holds, rebills, stock transfers and escalation handling.

Required profile

• 5‑8 years of B2B account management, consultative sales or business development experience.
• Bachelor’s degree preferred; high school diploma with some college required.
• Proven ability to handle complex contract renewals and margin negotiations.
• Exceptional verbal and written English communication, comfortable presenting to C‑level executives.

Required skills

• Proficiency with CRM tools and maintaining data integrity.
• Strong data entry capabilities.
• Basic mathematical calculation skills.
• Intermediate proficiency with computer applications.

What we offer

• Elective benefits tailored to your country and lifestyle.
• Formal leadership and professional development programs.
• Financial, physical and mental well‑being initiatives.
• Commitment to diversity, equity and inclusion.
• Global networking opportunities and community involvement.