Inside Account Manager II

About the role

As an Inside Account Manager II you will be the primary strategic partner for our B2B clients, driving revenue and margin growth through a consultative, relationship‑first approach. You will manage daily engagement with assigned accounts and act as the trusted advisor to ensure long‑term loyalty.

Key responsibilities

• Maintain high customer satisfaction and retention through regular touchpoints and strategic business reviews.
• Execute customer strategies, including pricing analysis, freight contract feedback, and project delivery.
• Identify, negotiate, and close up‑selling and cross‑selling opportunities to meet revenue targets.
• Develop and maintain an accurate sales pipeline, forecast account growth, and track market trends.
• Provide consultative selling by understanding client challenges and positioning solutions that deliver measurable value.
• Ensure flawless CRM data hygiene, generate performance reports, and support leadership with insights.
• Collaborate with Technical, Product, Customer Success, and Marketing teams to deliver on client promises.
• Handle operational tasks such as holds, rebills, stock transfers, forecasts, and escalations.

Required profile

• 5‑8 years of successful B2B account management, consultative sales, or business development experience.
• Proven ability to manage complex contract renewals and margin negotiations.
• Exceptional verbal and written English communication, comfortable presenting to C‑level executives.
• Self‑starter with strong commercial instinct and ability to anticipate client needs.

Required skills

What we offer

• Dynamic office environment with occasional overtime and travel as business requires.
• Opportunities for professional growth within a fast‑moving B2B sales organization.