HR Operations Manager

About the role

The HR Operations Manager will lead and improve the end‑to‑end employee experience, engagement, culture and local HR services for Experian in Costa Rica. Reporting to the HR Director of Costa Rica, you will act as a trusted partner to business leaders, ensuring alignment between local needs, regional standards and Experian’s broader people strategy.

Key responsibilities

• Lead the employee experience and engagement strategy, overseeing onboarding, offboarding and culture programs that reinforce the Experian Way and People First philosophy.
• Provide strategic direction and governance for local HR services, ensuring efficiency, compliance and employee focus across benefits, onboarding and lifecycle processes.
• Develop and execute the Total Rewards and benefits strategy for Costa Rica, using market benchmarking and data insights to advise leadership on compensation decisions.
• Design, govern and continuously improve the local benefits offering, establishing eligibility frameworks and business cases for enhancements.
• Manage relationships with benefits vendors and brokers, negotiating agreements and monitoring performance to deliver a seamless employee experience.
• Lead HR analytics initiatives and drive continuous improvement across all HR functions.

Required profile

Required skills