GTM Operations Analyst

About the role

A hybrid (50%) Operations Analyst position in Costa Rica supports the global Value Management, Customer Success and Solution Consulting functions. This individual contributor acts as a coordination engine, providing cross-regional facilitation so that operational consistency and excellence are maintained across global teams. The role partners closely with Value Management and Customer Success leaders and regional teams, focusing on operational rigor, reporting and day-to-day business activities.

Key responsibilities

• Keep the cross-regional cadence on track by coordinating regular cross-regional meetings, owning the agenda and ensuring everyone is prepared and aligned.
• Prepare Value Management (VM) meetings and the VM framework for digital experience.
• Gather data from several sources, present it clearly via dashboard or other tool, and validate outputs with Value or Customer Success stakeholders.
• Prepare the VM newsletter and CS coverage where applicable.
• Own reporting and updates for work streams that shape how customers are engaged across Customer Success and Value Management.
• Handle FIC updates, weekly CSM account assignment audits, FIC process updates and improvements, and act as point of contact for FIC requests and CS account assignments.
• Support the operating cadences of Value Management and Customer Success, helping drive quarterly and annual priorities.
• Assist with or own one-off projects as they arise.

Required profile

• Bachelor's degree in Business, Operations, Analytics or a related field, or equivalent practical experience.
• 2+ years of experience in business operations, revenue operations, customer success operations or a similar analytical/operational role.
• Nice to have: experience supporting a Customer Success, Value Management or Revenue Operations function, ideally in a SaaS or enterprise software company.

Required skills

• Strong analytical skills, including building reports and dashboards in CRM systems, Excel/Google Sheets or BI tools.
• Excellent organizational skills managing multiple workstreams and competing priorities across regions.
• Strong written and verbal communication, able to turn data into clear, actionable insights for regional and global stakeholders.
• Comfort working cross-functionally with field and regional teams and central stakeholders.