Fulfillment Specialist

About the role

BlueCat manages the network infrastructure that keeps enterprise networks running securely and reliably. As a Fulfillment Specialist, you support day-to-day post-order fulfillment, ensuring hardware shipments and software license deliveries are scheduled, tracked and confirmed accurately and on time. The role works closely with Order Management, Finance, Warehouse and Operations, and handles routine tasks independently while escalating complex logistics issues to senior team members.

Key responsibilities

• Support post-order fulfillment of hardware and software, including shipment scheduling, carrier coordination, tracking and delivery confirmation for physical orders
• Process and deliver software license orders, including generating and sending license keys or entitlements and confirming customer receipt
• Execute hardware shipments and license deliveries accurately and on time, in line with service level expectations
• Troubleshoot routine issues such as shipment discrepancies, delays, inventory holds and license delivery errors, and escalate complex issues to senior team members
• Track and report fulfillment metrics such as on-time shipment, backlog and exceptions, and flag trends or concerns
• Coordinate with Order Management, Finance, Warehouse and Operations so shipment activity aligns with billing, inventory records and customer commitments
• Enter and maintain accurate shipment, license and fulfillment data in company systems
• Assist with audit and compliance requests by gathering inventory movement, shipping and license delivery documentation
• Suggest process improvements and take part in training with senior team members

Required profile

• 0 to 2 years of experience in fulfillment, logistics, supply chain, customer service or operations (internships and relevant coursework considered)
• Associate's or bachelor's degree required
• Strong attention to detail and accuracy in data entry and documentation
• Good organizational and problem-solving skills, able to handle multiple priorities in a fast-paced environment
• Clear and professional written and verbal communication skills

Required skills

• Familiarity with ERP or order management systems preferred; willingness to learn is essential
• Exposure to software licensing or entitlement management is a plus
• Proficiency with Excel or similar tools preferred

What we offer

• A professional development budget
• Dedicated wellness days and a wellness week
• A lifestyle spending account
• An employee recognition program