Export Operations Manager – Americas

About the role

Lead the Americas Export Customer Service team, managing the end‑to‑end order‑to‑invoice process for a global Life Science business.

Key responsibilities

• Lead, coach and develop a dedicated export operations team, fostering a culture of accountability.
• Act as escalation point for complex cross‑border issues and drive performance through KPI monitoring.
• Partner with Sales, Supply Chain, Logistics, Regulatory and Trade Compliance to ensure full adherence to export controls, sanctions and documentation requirements.
• Identify and lead process improvement and digitalisation initiatives across the region.

Required profile

• Minimum 5 years of experience in Export Operations or a related customer‑facing environment.
• Proven people‑management and leadership experience.
• Strong knowledge of end‑to‑end order management, international logistics and export documentation.
• Solid understanding of export regulations, sanctions, embargoes and licensing.
• Excellent stakeholder management and decision‑making skills under pressure.
• Fluent in English, both written and verbal.

Required skills

• Experience with ERP systems such as Oracle or SAP.
• Proficiency with CRM platforms.
• Ability to use reporting tools for performance monitoring.