Endpoint Solutions Lead (EUC Tower) - Senior Engineer

About the role

The Endpoint Solutions Lead is a senior, hands-on technical role in the Endpoint (EUC) tower, working closely with the Endpoint Solutions Manager. It covers Windows endpoints (SCCM / Intune), Apple endpoints (JAMF / macOS / iOS), VDI (Citrix / AWS WorkSpaces / AppStream) and print services. The Lead owns complex technical delivery, mentors L1/L2/L3 engineers, drives automation and acts as the first technical escalation point (L2/L3) before issues go to the Manager.

Key responsibilities

• Take end-to-end ownership of device management, VDI platforms and print infrastructure, meeting SLAs, KPIs and security/compliance standards
• Review and validate complex changes, upgrades and migrations; escalate complex architecture decisions to the Manager
• Act as the L2/L3 escalation point and technical lead during P1/P2 incidents, driving triage, workarounds and fixes, and documenting RCA
• Support the Manager in service reviews and client communications, and handle routine stakeholder queries
• Drive initiatives such as Intune-first transformation, Apple zero-touch deployment, VDI optimization and print standardization
• Build automation with PowerShell and scripting, and standardize packaging, patching and policies
• Mentor L1 and L2 engineers, run training and support technical reviews
• Track KPIs (patch compliance, endpoint health, VDI performance, ticket trends) and ensure audit readiness

Required profile

• 8-11 years of experience in Endpoint / EUC / infrastructure, including 2+ years in a senior engineer or lead capacity
• Bachelor's degree in IT or a related field
• Strong client-facing communication, sound decision-making under pressure and an ownership mindset
• Certifications (Microsoft, JAMF, Citrix, AWS) are an advantage

Required skills

• Hands-on SCCM / Intune, JAMF, Citrix VDI and Azure AD / Entra ID
• PowerShell scripting (mandatory)
• ITIL, CAB, RCA and SLA governance