Director, Commerce Systems & Technology (Costa Rica)

About the role

Trolley, a fast-growing remote creative operations company, is hiring a Director, Commerce Systems & Technology based in San José, Costa Rica. You will lead commerce and enterprise technology: the Shopify storefronts, NetSuite and the integrations that connect them to Amazon, wholesale, retail stores and 3PLs. You work with the Co-CEOs and the executive team, and with Operations, Finance, Ecommerce, Client Experience and Retail, and you manage the development partner and systems vendors. The role is full-time, remote, paid $6,000 to $7,500 USD per month, with a 6-hour overlap with Pacific Time required.

Key responsibilities

• Own Shopify storefronts, including checkout, apps, performance, uptime and releases, with the development partner held to clear scope, priorities and budget
• Ensure launch readiness for peak periods, product drops and campaigns, with site performance standards, incident triage and published root-cause reviews
• Manage content management, product information, on-site search, tracking tags and email/SMS integrations
• Own NetSuite and its integrations with Shopify, 3PLs, Amazon, wholesale EDI and retail POS, with exception alerts for failed orders
• Maintain accurate item, cost, inventory and customer data across NetSuite, Shopify, the 3PLs and stores
• Manage store systems and cross-channel fulfillment, including point of sale, buy online pick up in store, ship-from-store, clienteling tools and EDI orders, ship notices and invoices
• Publish a technology roadmap tied to business goals, with one intake process for requests and a systems and access hub; document every system and stabilize Shopify-NetSuite order flow within 90 days
• Set safe controls for AI agents using the systems and data, plus Notion, SaaS contracts and renewals, together with the IT and cybersecurity lead

Required profile

• Experience leading ecommerce technology, business systems or enterprise applications at a physical consumer goods brand with DTC, retail and wholesale channels and 3PL fulfillment
• Deep Shopify Plus and hands-on NetSuite expertise across orders, inventory, purchasing and the general ledger
• Hands-on delivery: configuring, troubleshooting, writing specs and reviewing a partner's code, turning business needs into clear requirements and delivery dates
• Strong project management, plain-language explanation of technical trade-offs, cost-consciousness and discretion with customer, payment and financial data
• Advanced written and spoken English
• Nice to have: experience at a beauty, fashion or wellness brand, and conversion and A/B testing experience

Required skills

• Shopify Plus and NetSuite
• Celigo or similar integration platforms, EDI, 3PL integrations, Amazon Seller Central
• Headless content management and search tools
• Advanced use of AI in daily work, including familiarity with AI tools and APIs in commerce and operations

The role is not an IT support or cybersecurity role. Hiring includes a 15-minute interview, a skills test, a 30-minute interview with the manager and a final interview with the CEO.