Digital Ad Operations Associate

About the role

Infillion's Catalina CR, which delivers omni-channel solutions to customers, is looking for a Digital Ad Operations Associate to join its cross-functional team. The role reports to the Manager of Digital Ad Operations and supports real-time media investment decisions that drive client campaign performance and return on ad spend. It involves supporting day-to-day campaign management, trafficking, quality assurance and reporting, and building core programmatic skills.

Key responsibilities

• Trafficking online ads, including programmatic campaigns, across banner, video, native and rich media units on mobile, desktop and CTV
• Supporting program management against KPIs through daily monitoring and assisting with reporting
• Assisting with compliance and quality checks of setup deliverables, including creatives and tags
• Developing troubleshooting (QA) skills at campaign, line item and creative level under the guidance of senior team members
• Collaborating with cross-functional teams to support performance solutions for each client and following client delivery restrictions
• Supporting the targeting and media strategy of assigned advertiser accounts and learning RTB buying strategies and optimization approaches
• Contributing to margin monitoring, escalating issues to senior team members, and taking part in digital product testing and workflow enhancement

Required profile

• 1+ year of online work experience; experience from a programmatic vendor, agency or ad tech environment preferred
• Bachelor's degree; media, marketing, communications or IT preferred
• Customer service or client-facing experience
• Knowledge of the internet and its commercial and marketing applications
• Strong analytical, organizational and written communication skills, with developing presentation skills
• Attention to detail and eagerness to develop troubleshooting and problem-solving skills
• Ability to work collaboratively with people at all levels, results-oriented and willing to learn in a fast-paced environment

Required skills

• Basic to intermediate computer skills (PowerPoint, Excel, Word, Outlook)
• Familiarity with HTML, JavaScript or other web/creative formats is a plus
• Exposure to third-party ad server vendors such as DFA, Flashtalking, Sizmek or DCM is a plus
• AI experience or curiosity is a plus