Customer Technical Support

About the role

We are looking for a ServiceNow Client Foundation Data Administrator to join our technical support team. In this role you will ensure the integrity of client foundation data, respond to service requests, and support data‑related processes for our financial services customers.

Key responsibilities

• Learn and understand ServiceNow client foundation data objects and associated administrative duties.
• Monitor incoming Service Requests, assess each request and self‑assign work as appropriate.
• Research, validate and fulfill data‑related requests following provided guidance.
• Perform data‑cleansing activities such as name changes, adding missing client deployments, and correcting record errors.
• Collaborate with leadership and other teams to ensure accurate and timely data updates.

Required profile

• At least 1 year of experience in Application Support, Systems Support, Production Support, or Technical Operations.
• High school diploma required; Bachelor’s degree preferred.
• Strong problem‑solving, analytical, and communication skills in English.
• Ability to interact with multiple levels of leadership and work flexibly during peak periods.
• Excellent attention to detail and capacity to manage multiple tasks simultaneously.

Required skills

• ServiceNow
• eCRM
• Microsoft Excel
• Power BI (or similar data‑visualisation tools)