Customer Success Engineer

About the role

Redis is seeking a Customer Success Engineer to join its CSE team in Costa Rica. You will work closely with post‑sales customers, helping them adopt the product, resolve technical issues, and build strong relationships.

Key responsibilities

• Assist customers in overcoming technical obstacles and ensure successful product adoption.
• Provide guidance and support throughout the post‑sales phase, acting as the customer's advocate.
• Identify upselling and cross‑selling opportunities to drive revenue growth.
• Manage comprehensive account relationships and monitor customer satisfaction metrics.

Required profile

• Excellent research and analytical skills.
• Advanced English reading and writing (C1); Portuguese is a plus.
• Strong obsession for customer satisfaction and trust.
• Proven ability to own tasks, manage time, and prioritize effectively.
• History of proactive self‑development and learning.

Required skills

• Web development: HTML5, CSS3 (Sass, LESS), JavaScript, jQuery, responsive design.
• Front‑end frameworks: React.js, Angular, Vue.js.
• Back‑end frameworks: Node.js, Express.js, Django, Flask, Ruby on Rails.
• Database management: SQL (MySQL, PostgreSQL), NoSQL (Redis).
• API integration and consumption.
• Basic DevOps: Docker, Kubernetes, Red Hat OpenShift, CI/CD pipelines.
• Cloud platforms: AWS, Azure, Google Cloud Platform.
• Familiarity with IaaS, SaaS, PaaS deployment models.