Customer Service Representative

About the role

We are seeking a friendly and organized person to assist clients with reservation inquiries, options, confirmations, and ongoing service needs. The role requires strong communication, attention to detail, and the ability to deliver a positive, professional client experience while working remotely.

Key responsibilities

• Respond to client inquiries and reservation requests.
• Gather information about client needs and preferences.
• Research available options and services.
• Assist with reservations, confirmations, and special requests.
• Maintain accurate client records and update reservation details.
• Communicate with service providers and follow up on outstanding requests.

Required profile

• Strong communication and interpersonal skills.
• Customer‑focused attitude with excellent organization.
• Attention to detail and reliable follow‑up.
• Comfortable using computers and online platforms.
• Previous experience in customer service, reservations, hospitality, or related fields is helpful but not required.

What we offer

• 100% remote work environment.
• Onboarding and training provided.
• Ongoing professional development and continuing education opportunities.
• Access to professional resources and systems.
• Supportive team environment.