Customer Service Representative

About the role

We are looking for a motivated Customer Service Representative to join our global team that supports healthcare, life‑science and electronics solutions. You will be the first point of contact for customers, ensuring every transaction is accurate and aligned with company standards.

Key responsibilities

• Execute accurate order entry and quotation processing across all sales channels.
• Respond to customer inquiries, resolve issues quickly and professionally.
• Research and resolve order‑related problems, including shipments, lost or damaged goods, and credit requests.
• Maintain customer data using Oracle, SAP, Salesforce and other internal applications.
• Support sales representatives with order placement, status updates and complaint handling.
• Collaborate with Technical Service, Finance and Distribution teams to ensure smooth operations.
• Follow ISO certification standards, Sarbanes‑Oxley controls and participate in audits as needed.

Required profile

• Minimum 1 + year of customer service experience.
• High school diploma or equivalent.
• Advanced English proficiency (written and verbal, C1/C2 level preferred).
• Strong interpersonal and telephone communication skills.
• Ability to prioritize tasks, maintain steady workflow and demonstrate reliable attendance.

Required skills

• Proficiency with PC applications.
• Experience with Oracle, SAP or Salesforce (preferred).