Customer Service Clerk (Night Shift)

About the role

This position is designed for candidates who thrive on a late‑night schedule and have a proven ability to work night shifts. As a Night Shift Customer Service Clerk, you will be the first point of contact for customers across multiple channels, ensuring a smooth and professional experience.

Key responsibilities

• Manage written and verbal communication via phone, chat, and email.
• Collaborate with a high‑performing team to deliver top‑tier support.
• Resolve customer inquiries promptly while maintaining service quality.
• Escalate complex issues to supervisors accurately and efficiently.
• Contribute insights and ideas to continuously improve the support department.
• Advocate for customers by providing feedback and suggesting process enhancements.

Required profile

• Fluent English with excellent written and verbal communication.
• Strong teamwork abilities in a dynamic environment.
• Available to work night shifts from 22:00 to 06:00.
• Excellent problem‑solving skills and attention to detail.
• Previous experience in a fast‑paced customer service role.
• Ability to multitask and perform under pressure while maintaining high standards.
• Proactive mindset with a passion for continuous learning.

Required skills