Customer Retention Sales Specialist

About the role

The Customer Retention Specialist initiates, owns and closes renewal sales opportunities by engaging strategic end-user accounts and authorized HP partners within a defined region. Working in a close team, the person manages HP's end-to-end renewal business, from partner and account management through to order placement, and works closely with several internal departments.

Key responsibilities

• Develop a comprehensive understanding of the service portfolio to respond to customer and partner requests.
• Meet a financial quarterly target for the assigned territory.
• Generate and drive the sales pipeline using CRM tools.
• Manage up-sell and cross-sell opportunities.
• Build trusted relationships with HP partners and strategic end customers.
• Understand individual customer needs to drive deal proposals with Enablement resources.
• Analyze reporting on lapsed, current and future renewal opportunities and provide accurate weekly forecasts.
• Engage with HP Partner and End Customer Account Managers and collaborate with cross-functional teams on management strategy.

Required profile

• University or college degree.
• Typically 4-6 years of related experience (renewal sales, inside sales account management, pipeline management, technology sales).
• Demonstrable track record of sales success and strong selling capability.
• Fluent English, spoken and written at business level (required); German, French or Spanish preferred.

Required skills

• CRM tools such as Salesforce or equivalent.
• Microsoft Office, Excel and Word.
• Sales, account management and negotiation skills.