Customer Experience Enablement Training Coordinator

About the role

A highly organized and detail-oriented Customer Experience Enablement Training Coordinator is sought to support onboarding programs, training operations, learning administration and event coordination. The role covers training coordination, learning operations, certification records, onboarding support and a seamless training experience for employees and stakeholders. It is a full-time, hybrid position in Heredia, Costa Rica, Monday to Friday, running through January 31, 2027 with possible extension.

Key responsibilities

• Manage learning and education operations, including enrollments, reporting and course updates.
• Coordinate and run training events, handling scheduling, logistics, materials and resources.
• Support onboarding of new employees and act as the main point of contact.
• Track and execute training-related projects and deliverables.
• Build and implement operational processes under the guidance of senior team members.
• Maintain training documentation, certification records and tracking tools.
• Support program reporting, give status updates to stakeholders and contribute to process improvement.
• Collaborate with cross-functional teams in a matrixed organization and keep stakeholders informed of progress.

Required profile

• Bachelor's degree or equivalent professional experience.
• At least 2 years of experience in training coordination, learning and development, training operations or a related field.
• Experience coordinating training programs, onboarding or learning initiatives.
• Ability to manage multiple priorities and deadlines, and to work in a fast-paced environment.
• Advanced English, written and spoken.
• Willingness to work onsite during live training events when required.

Required skills

• Google Workspace (advanced)
• Smartsheet
• In-person and virtual training support; preferred: LMS experience, onboarding and certification tracking, matrixed organization experience