COE Specialist I

About the role

Community Operations at Uber connects riders, drivers, couriers and merchants with the platform 24/7. As a COE Specialist I you will work from a designated Center of Excellence, providing empathetic, high‑quality virtual support across chat, email and phone.

Key responsibilities

• Assist riders, drivers, couriers and merchants during critical moments, turning uncertainty into clarity.
• Handle inbound inquiries via chat, email and phone while meeting performance standards.
• Make rapid, thoughtful decisions in real‑time following documented procedures.
• Identify recurring issues, contribute to root‑cause analysis and suggest improvements.
• Collaborate with teammates and cross‑functional partners to remove blockers and enhance the overall support experience.

Required profile

• Minimum 6 months experience in a high‑volume retail, hospitality or contact‑center environment.
• Ability to work on‑site at the assigned Center of Excellence.
• Strong verbal and written communication in the required local language.
• Calm under pressure, empathetic and able to solve problems without a scripted answer.
• Team‑player mindset and systems‑thinking approach to scale.

Required skills

• General computer proficiency.

What we offer

• Potential bonuses, equity and a comprehensive benefits package.
• Opportunities to influence processes and write playbooks.