Clinical Customer Success Specialist

About the role

We are looking for a Clinical Customer Success Specialist to act as the trusted partner for orthodontic clinicians using 3Shape Design Services. Leveraging your orthodontic background, you will guide dental professionals through our digital design solutions, ensuring they achieve optimal case outcomes.

Key responsibilities

• Communicate design service options and clinical workflows to clinicians.
• Demo services, onboard new users and serve as the single point of contact throughout the client lifecycle.
• Provide orthodontic consultations and case reviews to support clinical decision‑making.
• Handle client inquiries, escalations and requests with empathy and speed.
• Document all interactions accurately in the CRM system.
• Create training materials such as documents, video guides and live sessions.
• Host and lead webinars for large audiences, making complex topics accessible.
• Collaborate daily with the orthodontic team and leadership to resolve issues and improve the client experience.
• Analyze client data to identify trends, spot retention risks and propose improvements.

Required profile

• Professional experience as an orthodontist or in a clinical dental setting.
• Strong communication skills and ability to build trusted relationships with clinicians.
• Customer‑focused mindset with a passion for helping professionals succeed.
• Strategic thinking and ability to translate clinical insights into business impact.

Required skills

• Proficiency with CRM systems for tracking client interactions.