Client Tech Support – Professional I

About the role

The Client Tech Support – Professional I provides advanced technical assistance for enterprise platforms, handling production incidents, validating system configurations, and ensuring stability across application, infrastructure, and data layers. The role includes 24x7 rotating on‑call support for customers and internal teams.

Key responsibilities

• Troubleshoot complex production incidents and coordinate with development and infrastructure teams.
• Validate system configurations, manage security certificates, and perform environment validation.
• Produce operational and performance reports using Excel, Power BI, or similar tools.
• Maintain ticketing systems such as ServiceNow, Jira, or Client360.

Required profile

• 3+ years of experience in application, systems, or production support.
• Strong analytical and problem‑solving abilities with attention to detail.
• Excellent written and verbal English communication (B2 level).
• Ability to manage multiple incidents simultaneously in a fast‑paced environment.

Required skills

• Microsoft Excel, Power BI
• IIS administration, SSL/TLS certificate handling
• SQL database querying
• Windows Server, TCP/IP networking fundamentals
• PowerShell, VBScript scripting
• ServiceNow, Jira, Client360 ticketing platforms