Business Process Manager - Six Sigma Black Belt

About the role

Hewlett Packard Enterprise is hiring a Business Process Manager - Six Sigma Black Belt in Heredia, Costa Rica. The role is onsite, with the expectation that you will primarily work from an HPE office. It focuses on driving operational excellence, customer experience and quality through DMAIC projects and cross-functional improvement.

Key responsibilities

• Apply a DMAIC approach to projects that deliver business value, and run focused, collaborative, cross-functional workshops for high-priority initiatives
• Lead and project-manage large cross-functional initiatives to improve operational excellence, customer experience and quality
• Lead postmortem (lessons learned) activities for critical escalations and field issues
• Analyse and summarise findings from studies to inform decisions on quality, efficiency, cost reduction and customer satisfaction
• Train Yellow Belt and Green Belt candidates and respond to business requests
• Manage change, establish processes and procedures and drive sustainable improvements across the organisation

Required profile

• Six Sigma Black Belt certified with 5 years of experience leading Six Sigma projects
• Prior experience in an outsourced supply chain environment with contract manufacturers
• Experience integrating Six Sigma methods into everyday work rather than only through a big programme
• Experience managing and facilitating cross-functional improvement projects
• Ability to influence peers and senior executives and to coach and mentor others on Six Sigma
• Master's degree desirable; PMP a plus
• Moderate travel required; self-starter able to manage projects independently

Required skills

• Statistical techniques, flow charting and business analysis
• Statistical software such as Minitab, SAS, Stata and R
• Machine learning applied to quality projects
• Python for data extraction and manipulation is a plus
• Other continuous improvement methods such as Kaizen and Lean

What we offer

• Health and wellbeing benefits for employees and their loved ones
• Personal and professional development programmes
• Inclusive workplace with flexible arrangements for work and personal needs